We call them Pros. You’ll call them your secret weapon.
Our Pros help people find the clarity and confidence needed to address whatever's holding them back from success. The result: they’re happier, more productive, and more likely to go forward.
Who they are
Our Pros are professional coaches, HR Business Partners, and corporate ombuds with years of experience across organizations and industries.
Seasoned and certified
Our Pros have an average of 16 years of experience and certifications from the International Coach Federation and more.
Carefully vetted and trained
Our Pros go through rigorous background and reference checks, and must complete numerous mock sessions before joining the team.
Our Pros are monitored for quality on an ongoing basis, and must maintain a specific experience rating to be able to hold sessions.
How they’re matched
While each and every one of our Pros is briefed on the organizations we serve, we take care to match employees with the right coach based on a number of factors.
Our Pros specialize in areas including conflict resolution, organizational psychology, and talent development. Employees are matched to the Pro most qualified to support them with their specific issue.
We evaluate employee seniority to make sure that senior leaders are matched with Pros that specialize in leadership development and executive coaching.
Background and experience
Some employees may prefer a coach whose identities or experience overlap with their own. We accommodate these requests as much as possible from our diverse population of Pros.
The Bravely approach to coaching
We’ve decided to combine a number of different coaching methods to arrive at a practice we’re proud of, and that represents the diversity of the organizations we support. Our coaches pick from a variety of methods to meet employees where they are—from interest-based negotiation to crucial conversation frameworks.
At the start of each session, Pros work with employees to establish a goal for a call. From there, they’ll ask questions that help them better understand the situation, and challenge any assumptions that might be holding employees back from seeing the bigger picture.
2. Option Identification
Once they’ve gathered context, Pros help employees come up with a number of different strategies for addressing or resolving their issue, and go through the potential outcomes of each.
3. Game planning
After brainstorming and identifying an option, Pros walk through next steps in detail. They’ll help employees put together an action plan and talk through how the other person might respond if they’re preparing for a tough conversation.
4. Role playing
If the employee’s next step involves confronting their boss, manager, direct report, or HR team, they can choose to “rehearse” the conversation with their Pro.
Why it works
Briefed to understand the ins and outs
Pros are briefed on all of the organizations they serve, learning about everything from programs and policies to company values and cultural nuances.
Trained to always be objective
Untainted by company politics, they’re able to give the objective and unbiased guidance that helps employees arrive at a resolution that they might not otherwise.
A completely confidential resource
Every conversation that a Pro has with an employee is completely confidential: giving employees the ability to speak openly and honestly about whatever is on their mind.
MA, Social Organizational Psychology; Certified Mediator; Certified LTC Ombudsman
Maureen brings more than two decades of diverse experience to her coaching practice. A former founder, she ran her own entrepreneurial consulting practice before joining the Karen Harvey Consulting Group in New York City. There, she served as Managing Director for close to a decade, leading operations, finance, and Human Resources. As Bravely's Head Pro, she manages our fast-growing network of coaching professionals, leading recruiting, onboarding, training, and ongoing development. She loves coaching and counseling employees at every stage of their career, from entry level to the C-suite.
PhD, Conflict Analysis and Resolution; MPA; HR Management; Professional Certified Coach; SHRM Senior Certified Professional
Angela began her career in the public sector, where she served as the Director of the Office of Alternative Dispute Resolution with the Atlanta Judicial Circuit before being appointed to charter the Office of the Ombuds at Northeast Ohio Medical University. She is the President of the Pace Institute, an organization offering leadership coaching, professional development training, continuing HR education, change facilitation training, and more.